Meet Roy Qualls, Care Manager in Henry County

Date: March 12, 2020 | Category: News

We are spotlighting Henry County Care Manager Roy Qualls in celebration of Social Work Month in March.
Roy Qualls, of Clinton, serves older adults from the Windsor and Clinton senior centers. He works from 8:30 a.m. to 4:30 p.m. weekdays and may be reached at 660-885-3482 in Clinton or 660-647-3224 in Windsor.
Social Work Month, sponsored by the National Association of Social Workers, has as its 2020 theme “Generations Strong.” One purpose is to “spotlight the life-affirming work that social workers from all generations — from the Greatest Generation to Generation Z — are doing,” according to the NASW website.
Care Connection can provide one-on-one, personalized guidance for older adults and caregivers to receive specific care and resources based on their individual situations. The agency provides information and enrollment assistance in a wide variety of programs from energy assistance or housing to help with paying for prescription medications and Medicare premiums.
Qualls has a Bachelor of Science in Management and Human Resources from Park College, in Parkville, Mo. He is a native of Jacksonville, Fla.
Qualls said he enjoys reaching out to older adults and partnering with other community organizations to provide services and programs.
“My Number One goal is “assisting seniors and their families with services and resources, so they remain in their home,” he said.
To that end, Qualls has installed dozens of Carenect personal emergency response system units, which give older adults 24-hour, seven-day access to care center representatives. The systems provide independence to older adults and peace of mind to their caregivers, Qualls said.
He said he enjoys being a problem solver.
“The most rewarding part of the job is listening and communicating with seniors and their families and providing needed services or resources that result in improvements for them at home,” Qualls said. “Care managers can be more involved in seniors’ well-being than the older adults may think. We can coordinate services that older adults require and are eligible for – with them, their family and community agencies or resources. We also can follow up on a regular basis.”